Privacy Policy

At Shoster.site, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of data we collect, how we use it, and the choices you have regarding your information. It governs your use of our website and services, and applies to all visitors, customers, and business partners who interact with our platform.

By accessing or using our services, you agree to the practices described in this policy. If you do not agree with any part of this Privacy Policy, you should refrain from using our services. We may update this policy periodically to reflect changes in our operations or legal obligations, and we encourage you to review this page regularly to stay informed about how we protect your data.

This policy covers all personal and non-personal data collected through our website, customer support, social media platforms, email communications, and any other interaction with Shoster.site. We are fully committed to complying with global data protection laws, including but not limited to the General Data Protection Regulation (GDPR) and Pakistan’s Personal Data Protection regulations.

1. Information We Collect

At Shoster.site, we collect both personal and non-personal information to provide you with the best possible experience while using our services. The type of data we collect depends on how you interact with our platform.

We may collect the following types of information:

• Personal Information: This includes details that can identify you directly or indirectly, such as your full name, email address, phone number, billing address, payment information, IP address, and identification documents (when necessary).

• Account Details: When you sign up for an account, we collect your login credentials, service preferences, and account activity logs.

• Payment Information: If you make purchases or subscribe to our services, we collect necessary billing and transaction details, such as cardholder name, payment method, and transaction history. This data may be handled through secure third-party payment processors.

• Technical and Usage Data: We collect information about your device, browser type, operating system, pages visited, time spent on site, and referral links. This helps us understand user behavior and improve our services.

• Communication Data: If you contact our support team or interact with us via email, chat, or social media, we may collect and store those communications for record-keeping and quality assurance purposes.

We ensure that all data collected is relevant, limited to the intended purpose, and handled in accordance with applicable data protection regulations.

2. How We Use Your Information

At Shoster.site, the information we collect from you is used strictly to operate, maintain, and improve our hosting services. We are committed to using your data lawfully and transparently. Below are the primary ways we use the information you provide:

• To Provide Hosting Services: Your information allows us to create and manage your hosting account, register domain names, allocate resources such as bandwidth, disk space, and emails, and maintain server-side configurations according to your selected package.

• To Process Payments and Invoices: We use your payment and billing details to complete transactions, generate invoices, confirm renewals, and handle refunds or disputes when necessary.

• To Improve Website and Server Performance: Technical and usage data help us monitor server health, optimize load times, and enhance platform stability, security, and user experience.

• To Communicate With You: We may send service-related communications such as order confirmations, account alerts, renewal reminders, downtime notifications, and important policy updates.

• For Customer Support and Troubleshooting: When you reach out to our support team, we use your account and communication data to diagnose issues, resolve technical problems, and provide assistance tailored to your hosting setup.

• To Prevent Fraud and Abuse: We monitor account activity to detect suspicious behavior, prevent unauthorized access, enforce our Acceptable Use Policy (AUP), and maintain platform integrity.

• To Personalize Your Experience: Based on your past interactions and service preferences, we may suggest relevant products, features, or upgrades that align with your hosting needs.

• For Legal and Compliance Purposes: We may use your information to comply with applicable laws, enforce contractual obligations, resolve disputes, or respond to requests from law enforcement or regulatory authorities.

We never sell, rent, or trade your personal information to third parties for marketing purposes. All data usage is strictly in line with our commitment to privacy and the security of your information.

3. Sharing and Disclosure

At Shoster.site, we treat your personal information with the highest level of confidentiality. We do not sell, rent, or lease your data to any third party. However, in specific cases, we may share your information with trusted third parties strictly for operational, legal, or contractual purposes.

Here’s how and when we may share your information:

• Domain Registrars and ICANN Requirements: When you register a domain name through our platform, your data (such as name, address, phone number, and email) may be submitted to domain registrars or WHOIS databases, as required by global domain registration policies.

• Server and Infrastructure Providers: To deliver our hosting services, we may work with data center partners, cloud providers, or CDN services. These vendors may have limited access to system logs or technical identifiers, but not your full personal profile unless required for system maintenance.

• Payment Gateways: If you make a payment through our platform, your billing details are securely shared with verified third-party payment processors (e.g., JazzCash, PayPal, Stripe, etc.) for transaction processing. These processors are bound by strict confidentiality and data protection rules.

• Email and Communication Tools: We may use secure third-party platforms for sending service emails, support responses, newsletters, or promotional messages. These tools are only provided with minimal data needed for delivery.

• Legal and Regulatory Obligations: We may disclose your information if required to do so by law, court order, or government request. This includes cooperation with authorities for fraud investigation, dispute resolution, or prevention of cyber abuse.

• Business Transfers: In the event of a merger, acquisition, or sale of Shoster.site or its assets, your data may be transferred as part of the transaction. You will be notified of any changes in data control.

• With Your Consent: In any situation where data sharing is not covered by the above cases, we will explicitly ask for your permission before sharing your information.

We ensure all third parties we work with comply with strict data protection obligations and only access the information necessary for the service they provide.

4. Use of Cookies and Tracking Technologies

Shoster.site uses cookies and similar tracking technologies to enhance your browsing experience, improve website performance, and provide personalized services. Cookies are small text files stored on your device that help us remember your preferences and analyze website traffic.

We use the following types of cookies:

• Essential Cookies: Required for core functionalities such as logging into your hosting account, maintaining sessions, and processing payments securely.
• Performance Cookies: Collect anonymous usage data to help us optimize site speed, detect broken links, and analyze user behavior.
• Functional Cookies: Remember your language preference, selected currency, and other customized settings.
• Analytical and Tracking Cookies: Provided by third-party tools like Google Analytics, used to measure traffic, user engagement, and improve content relevance.
• Marketing Cookies: Occasionally used for targeted advertising or remarketing campaigns, especially when promoting hosting packages via social media or ad platforms.

You can control or disable cookies through your browser settings at any time. However, please note that disabling cookies may affect the functionality of certain features, such as secure login, shopping cart, or dashboard access.

By continuing to use Shoster.site, you consent to our use of cookies in accordance with this Privacy Policy.

5. Third-Party Services and Links

At Shoster.site, we may use third-party services and platforms to operate certain aspects of our business. These services help us manage hosting infrastructure, process payments, handle support, analyze website performance, and run marketing campaigns. While we carefully choose our partners, we do not control how these third parties handle your data on their platforms.

Examples of third-party services we may use include:

• Domain Registrars – For registering and managing domains.

• Payment Processors – Such as JazzCash, Easypaisa, PayPal, or Stripe to securely process your transactions.

• Analytics Platforms – Like Google Analytics or Hotjar, which collect visitor data to help us improve the user experience.

• Email Marketing Tools – For sending account notifications, service updates, and promotional emails.

• Live Chat and Customer Support Tools – Like WhatsApp, Telegram, or HelpDesk software that enhance communication and support.

In some cases, these third-party services may collect information directly from you when you interact with their tools (e.g., filling out a payment form). Such data is governed by the privacy policies of the respective third-party providers — not Shoster.site.

Our website may also contain links to external websites that are not operated by us. Clicking on these links will take you to third-party sites, which may collect data about you independently. We are not responsible for the privacy practices, content, or security of any external websites.

We strongly recommend reviewing the privacy policies of any third-party services or websites you engage with through our platform.

6. Data Security Measures

At Shoster.site, we take the security of your personal and business data seriously. We implement a combination of technical, administrative, and physical safeguards to protect your information from unauthorized access, misuse, loss, alteration, or destruction.

We follow industry-standard security practices, including but not limited to:

• SSL Encryption: All data exchanged between your browser and our servers is protected using secure socket layer (SSL) encryption, ensuring that sensitive details such as login credentials and payment information remain private.

• Secure Payment Processing: We do not store full credit/debit card details on our servers. All transactions are handled via trusted, PCI-compliant payment gateways.

• Firewall and DDoS Protection: Our hosting infrastructure is secured with firewalls, real-time malware scanners, and DDoS protection to defend against network attacks and unauthorized intrusions.

• Server Hardening: We regularly update and patch our servers, software, and control panels (such as cPanel or DirectAdmin) to eliminate vulnerabilities and ensure the latest security standards are in place.

• Access Control: Access to your personal information is restricted to authorized personnel only. Employees and contractors are bound by strict confidentiality agreements and are granted access on a need-to-know basis.

• Regular Backups: We perform scheduled backups of all hosting accounts to ensure data recovery in the event of accidental deletion, system failure, or disaster recovery scenarios.

• Two-Factor Authentication (2FA): We offer and encourage the use of 2FA for all user accounts to provide an additional layer of security against unauthorized access.

Despite our best efforts, no online service can guarantee 100% security. We continuously monitor our systems, conduct security audits, and remain proactive in protecting user data. We also encourage our users to use strong passwords, enable 2FA, and report any suspicious activity immediately.

7. Your Privacy Rights

At Shoster.site, we believe in transparency and giving you full control over your personal information. Depending on your country of residence and applicable data protection laws, you may have the following rights regarding your data:

• Right to Access: You have the right to request a copy of the personal data we hold about you, including how it is being used and who it has been shared with.

• Right to Rectification: If your personal information is inaccurate, incomplete, or outdated, you may request that we update or correct it.

• Right to Erasure (Right to be Forgotten): You can request that we delete your personal data, especially if it is no longer necessary for the purpose it was collected or if you withdraw your consent.

• Right to Restrict Processing: You may ask us to temporarily limit the processing of your data under certain circumstances, such as when a dispute or verification is pending.

• Right to Data Portability: You can request a digital copy of your personal data in a structured, commonly used format, and transfer it to another service provider if desired.

• Right to Object: You can object to the processing of your data for direct marketing purposes or in cases where processing is based on legitimate interests.

• Right to Withdraw Consent: If we are processing your information based on your consent (such as for promotional emails), you can withdraw that consent at any time.

• Right to Lodge a Complaint: If you believe your data rights are being violated, you have the right to file a complaint with your country’s data protection authority or regulatory body.

To exercise any of these rights, simply contact our support team at admin@shoster.site or via the contact form on our website. We may require you to verify your identity before processing your request to ensure data protection.

Please note that some requests may be limited based on legal or contractual obligations, but we will always explain the reason clearly.

8. Retention of Data

Shoster.site retains personal data only for as long as it is necessary to fulfill the purposes for which it was collected, including to comply with legal, financial, or reporting obligations, resolve disputes, enforce agreements, or maintain business records.

Here’s how we manage data retention across our platform:

• Hosting Accounts: Personal and account-related data is retained for the duration of your hosting service. Once your account is closed or terminated, your data will be securely deleted within a reasonable timeframe, unless retention is required for legal or operational reasons.

• Billing and Payment Records: Transactional data, such as invoices and payment logs, is retained for a minimum of 6 years (or longer if required by tax or accounting laws) to meet financial reporting obligations.

• Support and Communication Records: Emails, support tickets, and chat transcripts are kept for internal training, service improvement, and dispute resolution. These may be retained for up to 2 years unless removal is requested.

• Backups: We may store system backups that include customer data. These backups are rotated regularly, and your data is permanently removed once the retention cycle expires (usually within 30 to 60 days after cancellation).

• Inactive Accounts: If your account remains inactive for an extended period, we may contact you regarding retention or deletion. In the absence of a response, your data may be archived or deleted in accordance with this policy.

We take all necessary steps to securely delete or anonymize your data once the retention period has ended. If you wish to request early deletion of your data, please contact our support team — we will process your request in line with our legal obligations and technical capabilities.

9. Children’s Privacy

Shoster.site is a professional web hosting platform intended for use by individuals and businesses who are at least 18 years of age. We do not knowingly collect, use, or store personal information from children under the age of 13 (or under 16 in jurisdictions where that is the minimum legal age for data processing consent).

If you are a parent or guardian and believe that your child has provided personal information to Shoster.site without your consent, please contact us immediately at support@shoster.site. We will take appropriate steps to review and remove the data from our systems as required by applicable data protection laws.

We encourage parents and legal guardians to monitor their children’s internet usage and help enforce this policy by instructing minors never to submit personal information on websites without parental permission.

By using our services, you confirm that you meet the minimum legal age requirements in your region and that all information you provide is accurate and truthful.

10. International Data Transfers

Shoster.site operates globally and may store or process your personal data on servers located in different countries. This means that your information may be transferred to, stored in, or processed in a country outside your own — including countries that may not offer the same level of data protection as your home jurisdiction.

When we transfer personal data internationally, we ensure it is protected by applying strong safeguards and security measures. These include:

• Data Hosting and Infrastructure: Our servers may be hosted in various data centers across regions including North America, Europe, and Asia. We work only with reputable hosting providers that meet industry-standard data security and privacy compliance.

• Third-Party Services: When working with international service providers (such as domain registrars, email delivery services, or analytics platforms), we ensure they comply with recognized frameworks like GDPR, Standard Contractual Clauses (SCCs), or equivalent legal mechanisms.

• Your Consent: By using our services and submitting your information to us, you consent to the transfer, storage, and processing of your data in countries outside of your own, subject to the terms of this Privacy Policy.

We take every necessary precaution to ensure your data remains secure and that all international transfers comply with applicable privacy regulations.

If you have questions or concerns about how your data is handled internationally, please contact our privacy team at support@shoster.site.

11. Changes to This Privacy Policy

Shoster.site reserves the right to update, revise, or modify this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or service offerings. When we make changes, we will update the “Last Updated” date at the top of this policy to indicate the latest revision.

We may make changes for several reasons, including but not limited to:

• Launching new services or features

• Updating our use of cookies or third-party tools

• Complying with updated data protection laws or regulations

• Enhancing transparency about how your data is handled

We encourage all users to review this Privacy Policy periodically to stay informed about how we protect their personal information. If the changes are significant, we may notify you through email, account dashboard, or a prominent notice on our website.

Your continued use of Shoster.site after any changes to this policy constitutes your acceptance of those changes.

If you do not agree with the updated terms, you should discontinue use of our services and may contact us to close your account or request deletion of your data.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal data, or the way we handle information on Shoster.site, please don’t hesitate to reach out.

You can contact us through any of the following channels:

• Email: admin@shoster.site

• Support Portal: Visit our website at https://shoster.site and use the contact form or live chat

• WhatsApp Support: +92 303 0040004

Our privacy support team is available during regular business hours to assist with:

• Data access and deletion requests

• Correction of personal information

• Questions about international data transfers

• Clarification of policy terms

• Any concerns about privacy or data protection

We aim to respond to all inquiries within 1 to 3 business days.